RETURNS OR EXCHANGES

1. Return Period

We offer a 30-day return guarantee. If you are not satisfied with your purchase, you can submit a return request within 30 days of receiving the item.

Returned items must be unused, undamaged, and include the original packaging, accessories, and relevant order information. Some special items may not be eligible for return; please refer to the product page for details.

2. Return Request Process

To request a return, please contact us through the “Contact Us” page on the website or via our customer service email, providing the following information:

Order Number
Purchaser’s Name
Contact Email
Reason for Return and relevant photos (if applicable)

Our customer service team will review your return request upon receipt and provide you with subsequent return instructions.

3. Return Shipping Costs
   If the item has quality issues, you received the wrong item, or it was damaged during shipping, we will cover the return shipping costs.

If you are returning the item for personal reasons (such as dislike, unnecessary items, or incorrect size), the customer will bear the return shipping costs.

4. Refund Processing

Once we receive the returned goods and complete our inspection and confirmation, we will begin processing the refund.

For orders that meet the refund conditions, the refund amount will be returned to the original payment method. Refunds typically arrive within 3 business days after approval, but the exact arrival time may vary depending on the processing speed of the bank, credit card company, or payment institution.

5. Non-Refundable Situations

Refunds may not be available in the following situations:

Applications exceeding the 30-day return period.

Used, damaged, or missing original packaging and accessories.

Damage to goods caused by improper use by the customer.

Customized goods or goods with special instructions that prevent return.

6. Order Cancellation

If the order has not yet entered the processing or shipping process, customers can contact customer service to request order cancellation. Once the order has entered the shipping process, cancellation may not be possible, and it will be processed according to the return procedure.

Note: Due to continuous losses, the merchant has decided to clear out inventory at a loss.